Privacy policy

 

This privacy policy explains how our organization uses the personal data we collect when you use our website. SonFlow A/S and DanPumps A/S aim to make you comfortable with our privacy policy and the security measures we take to protect your personal data.

To enhance your experience, SonFlow and DanPumps use statistical and marketing/tracking cookies.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

 

Cookies

We may use cookies for the following purposes:

• To operate, improve, and optimize the performance and user experience of the website and its services
• To perform customer and user analysis and segmentation to improve our understanding of our users
• For statistical purposes

Find our Cookie Policy here 

 

Personal data

Personal data is any kind of information that can be connected to you. When you use our website, we may collect and process your personal data in various ways when you engage with us through different channels.

 The personal data we collect, and process generally falls into the following categories:

• Contact information, such as name, address, phone number, email address, etc.
• Information you provide when contacting us via email or phone
• User information, such as technical data including IP addresses
• Transaction information when you purchase goods
• Application information, including your CV, if you apply for a job with SonFlow Australia

 

Data Security

To safeguard your personal data, SonFlow and DanPumps have implemented appropriate technical and organizational measures to ensure a level of security that protects against accidental or unlawful destruction, accidental loss, alteration, or unauthorized access.

 

Purposes for processing your personal data

We only process your personal data to pursue a legitimate purpose. Generally, we will only process your personal data if:

• You have provided your consent
• Processing is necessary for the performance of a contract
• Processing is required for compliance with a legal obligation
• Processing is for legitimate interests, that do not outweigh your rights

 

We process your personal data for the following purposes:

• To provide you with products, services, and information that you request from us
• To send you newsletters or other marketing material
• To manage business relations, negotiate, and execute agreements
• To provide general customer service and support
• To gain customer insights and knowledge
• To complete investigations of reports
• To comply with any applicable law

 

Period of Storage

Data is stored in our system for the shortest time possible according to legal obligations. We will erase the data when it is no longer needed. The storage period varies depending on the type of information and the reason for its retention, so there is no specific time limit.

 

Disclosure of Information

Our disclosure and transfer of your personal data is kept to a minimum and is subject to the existence of data protection.

We may disclose or make personal data available under the following circumstances:

• To establish, exercise, or defend our legal rights
• As set out in our Cookie Policy

 

Access to your Personal Information

You may access the Personal Information we hold about you to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please get in touch with us in writing.

SonFlow Australia Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

To protect your personal information, we may require identification from you before releasing the requested information.

 

You may request access to the Personal Information we hold about you in order to update or correct it, with certain exceptions. To do so, please contact us in writing.

SonFlow Australia Pty Ltd does not charge a fee for access requests; however, an administrative fee may apply for providing a copy of your Personal Information.

For your security, we may require proof of identification before releasing the requested information.

 

Complaints

Please feel free to contact us at any time, if you wish to complain about SonFlow Australia's processing of personal data.

You may submit a complaint directly to: sales@sonflow.com.au

We strive to process complaints within one month. If this is not possible, we will inform you of the delay, which will not exceed six months from receipt.

You may also contact your local data protection agency or other relevant authorities.

 

Publisher

The website is owned and published by:

SonFlow A/S
Nordager 25
DK – 6000 Kolding
Tel: +45 8657 1344
Email: info@sonflow.dk

 

In cooperation with
SonFlow Australia Pty Ltd
9/1-3 Eastspur Court Kilsyth South, Vic,
3137 Australia
+61 (3) 9754 2852
janita@sonflow.com.au